We counter these risks through structured processes, training and quality management systems, among other things, and work to continuously improve patient and product safety. The transparent provision of information to the public is also part of our safety and quality standards.
We have established sophisticated processes that are geared to the safety of our patients and efficient workflows. In quality management, we focus on monitoring, guiding and further improving these processes with the help of key performance indicators. Each business unit aligns its quality management individually to its business model and sets corresponding priorities. Our quality management systems meet or are based on various standards. Internationally applicable standards such as ISO (International Organization for Standardization) and GMP (Good Manufacturing Practice) are particularly important for our production sites. In our clinics and healthcare facilities, we measure the quality of patient care using various indicators.